Shipping Policy

How long after purchase will my order be delivered to cargo?

Your orders will be delivered to the cargo within 3 working days at the latest after the confirmation of your purchase is received by us. After delivery, the cargo company will deliver your order within 1-3 days, depending on the distance from the delivery address to Istanbul.

For special orders, this period may differ depending on the product you purchased. In the event of a mishap or extraordinary circumstances caused by us, you will be notified based on your membership information. For this reason, it is important that your membership information is complete and correct.

With which shipping company will my order be sent?

Your order will be sent to your address quickly with Aras Cargo & DHL company. Where can I track the cargo status? You can track all the processes of your cargo through the "Shipment Tracking" section of Aras & DHL Cargo with your cargo tracking number sent to you via e-mail, or you can access the details from the "My Orders" section of

What should I do if the incoming cargo is damaged?

Damaged cargoes should not be received and a report should be made to the Cargo officer. If the authorized person is of the opinion that the package is not damaged, the customer has the right to open the cargo there and check that the products were delivered undamaged and to request that the situation be determined with a report. After the cargo is received by the Buyer, it is accepted that the shipping company has fully fulfilled its duty . If the cargo has not been accepted and a report has been kept, the situation should be reported to NS SPOSA Customer Services as soon as possible with the copy of the report remaining with the Buyer. Our Customer Service will take immediate action to resolve the issue.

What is the shipping fee?

For your purchases made from, the shipping fee is determined automatically by the system according to the size and weight of the product or products you have purchased.